RETURNS & EXCHANGES
This policy is for online purchase only, Instore purchase are subject to instore return policy.
Items purchased from The Stockist are eligible for a full refund if returned within 15 days of purchase.
You will have up to 30 days after items have been purchased to exchange for anything else on the website.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
For US customers, a return authorization form will be provided with original pack slip. Simply fill out item(s) returning and send it back to address listed on form. (Shipping is at our own Expense)
Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.
Shipping Charges: Shipping charges on expedited orders are not refundable.
Modified Return Policy: If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.
RETURN & EXCHANGE CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.
Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
HOW TO SEND YOUR RETURN OR EXCHANGE
All domestic orders ship with a RA Form. To ship an item back to The Stockist please:
1) Indicate on your invoice whether you are exchanging or returning the item(s).
2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
3) Pack your item(s) and invoice into a USPS Priority bag/box and place your label on the package. To ensure it is delivered back to us we encourage purchasing tracking.
4) Mail your package using one of the following methods:
a. Schedule a free pick-up with your regular postal worker
b. Drop your package in a mail drop box
c. Drop your package at the post office without waiting in line