Shipping
We’ll always do our best to ship items as quickly and efficiently as possible.
Here are a few helpful things to know about our processes:
Holiday Shipping
You want your gifts in time, and we want to help. To ensure your package arrives by Christmas, please note the cut-off dates:
For holiday delivery via First Class Mail, order by December 17th.
For holiday delivery via Priority Mail, order by December 18th.
For holiday delivery via Priority Mail Express, order by December 23rd.
Returns
Returns can be made within 7 business days of delivery date for exchange or store credit only.
Returns need to include a completed Return Authorization Form, Click HERE to print out form and label.
Returned online purchases are eligible for store credit or exchange only. Final sale items, hemmed/altered items, worn or used items, and custom orders are not eligible for store credit, refund or exchange.
Returns & exchanges must meet the following criteria:
Item must be in new, unworn, unwashed, un-altered (pre-shipped) condition
Original tags must be attached
Shoes must be in original box with original packaging intact and tags attached
Receipt/Packing List must be included with return
Returns must be requested within 7 calendar days from date of delivery
Please note that we are NOT able to accept returns on worn, altered, or otherwise “used” items. We are not responsible for return shipping costs or for compensation of items lost or damaged in return shipping. All return/exchange requests must be pre-approved.
Store credit for returns are issued for original purchase amount (excluding shipping) on a Stockist gift card.
Cancellations for online orders incur a 5% order cancellation fee. No cancellations are permitted once an online order has shipped.
How do I make a return?
You can return items in person to our brick and mortar location:
875 E 900 S
Salt Lake City, UT 84105
Or start your return online by clicking the button below and shipping back to us via your carrier of choice.
We strongly encourage a tracking number as proof of shipment.